Avantio's new Online Check-in is a product that guarantees tourists an improved experience, where they can check-in quickly, intuitively and securely. Improving the experience of both the tourist and the Property Manager.
In the project, we had two main problems.
One was the average time it took for the user to check-in online. We had to reduce it as much as possible to ensure that the Property Manager had the data and documents of all guests for their reservations.
On the other hand, we needed to ask the user in a secure and intuitive way for their personal data to be validated.
Create a wizard to guide the tourist through the entire process so that once their documents and information have been validated, the necessary documentation can be generated.
In the first stage, we focused on defining the information needed by the property manager. Both at legal and agency level, in order to improve their workflow.
At the same time, we investigated how users check-in, how long it took them to finish and why some of them abandoned the process.
Following an iterative model, we started working on the mvp, where we tested the main functionalities that provided the most value.
The biggest challenge was document validation. We needed a simple flow that would give the user instant feedback on their scanned documents. We opted for a wizard to guide the process from scanning to signing the required documents.
We tested with different user profiles before launching the first version. But we kept in constant contact with them and our support department to confirm or discard our hypotheses and improve our product with new functionalities.
Our team: